Shipping & Returns Policy
At Julyplaylist, we strive to provide a seamless shopping experience. Please review our shipping and exchange policies carefully before making a purchase.
Exchange Policy
We accept exchanges for size adjustments under the following conditions:
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The item must be in new condition – unworn, unaltered, and free from any damages caused by the customer.
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Abayas can be altered but cannot be returned.
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Alterations are free of charge, but a delivery fee of AED 25 applies when the altered item is delivered. (This policy is applicable only to orders within the UAE.)
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Exchanges must be requested within 14 days from the date of delivery.
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We do not offer returns or refunds.
How to Exchange Your Order
To request an exchange, please contact us at hello@julyplaylist.com with the following details:
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Order number
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Item(s) you wish to exchange
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Requested size
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Our team will assist in scheduling a pickup for your exchange.
For further inquiries, feel free to reach out to our customer support team.
Thank you for shopping with Julyplaylist!
Delivery
Made-to-Order Production & Delivery Time
At Julyplaylist, every piece is custom-made upon order, ensuring that each design is crafted with care and attention to detail. Because of this, our production time is slightly longer than mass-produced items.
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Why Does It Take Longer?
​​* We do not keep ready-made stock—each abaya is individually made to order.
*Rush Seasons such as Eid, Ramadan, and other peak times may extend production and delivery times due to increased demand.
*Delivery times may vary due to factors beyond our control, such as public holidays or courier delays.
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Thank you for your patience and support!
STANDARD DELIVERY -
25.00 AED (in the UAE)
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GCC DELIVERY-
calculated at checkout
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Delivery time:
14-21 working days.